Shipping policy

KATTENA Delivery Policy

At KATTENA, we strive to ensure your shopping experience is as smooth and satisfying as possible. Below are our delivery policies for both national and international shipments.

1. National Deliveries

Order Processing:

  • All orders are processed within 1-2 business days after payment confirmation.

  • We do not ship on weekends or public holidays.

Delivery Methods and Timeframes:

  • Local Delivery (Monterrey Metropolitan Area): 2-4 business days-

  • National Delivery: 3-5 business days.

  • Delivery times may vary depending on location and product availability.

Shipping Costs:

  • Shipping costs are calculated at checkout based on the package weight and delivery address.

  • We offer free shipping on orders over $999 MXN.

2. International Deliveries

Order Processing:

  • International orders are also processed within 1-2 business days.

  • Please note that processing times may be extended during peak periods or special promotions.

Delivery Methods and Timeframes:

  • Standard International Shipping: 7-21 business days, depending on the destination.

  • Express International Shipping: 3-7 business days, depending on the destination.

  • Delivery times may vary depending on customs policies and the postal service in the destination country.

Shipping Costs:

  • International shipping costs are calculated at checkout based on the package weight and delivery address.

  • International customers are responsible for any duties, taxes, or additional fees imposed by their country's customs authorities.

 

3. Order Tracking

Once your order has been shipped, you will receive an email with tracking information to monitor your delivery progress.
You can track your order on our website or through the shipping provider's website.

 

4. Delivery Issues

Incorrect Address:

  • Please ensure you provide an accurate and complete delivery address. We are not responsible for undelivered orders due to incorrect or incomplete addresses.

Lost or Damaged Packages:

  • If your package is lost or arrives damaged, please contact us immediately at estilos@kattena.mx. We will investigate the issue and work to resolve it as quickly as possible.

Customs Delays:

  • International shipments may be subject to customs delays. We are not responsible for these delays, as they are beyond our control.

 

5. Contact Information

If you have any questions or concerns about our delivery policy, please contact us at:

KATTENA
estilos@kattena.mx
Phone: +52.81.8112.3481